SUPPORT
How can we help?
For help with the iOS app, email us and include the details listed below.
info@palocal.coBefore contacting support
- Confirm that your iPhone or iPad is connected to the internet.
- Close and reopen the app.
- Install the latest available version of the app and iOS.
- If the issue continues, restart your device.
Include in your message
- A short description of what happened and what you expected.
- Your device model and iOS version.
- The app version shown in iPhone Settings, if available.
- A screenshot, provided it does not contain sensitive information.
Common questions
Why is a recipe image not loading?
Recipe images require an internet connection. Try another network, then close and reopen the app. An image may also be temporarily unavailable from its host.
Where are saved recipes stored?
Your saved recipe selections are stored locally on your device. Removing the app may also remove those selections.
How do I share a recipe?
Open a recipe, scroll to the bottom, and tap Share Recipe. iOS will show the sharing options available on your device.
How quickly will support reply?
We aim to respond within three business days.